Fulfillment Policies

GENERAL SHIPPING TERMS AND CONDITIONS

For a special or preferred delivery date, the sender must mention the delivery date in the gift message box when placing their order. If the order does not contain any delivery date, then it will be delivered at the first opportunity, as soon as possible. The chosen delivery date cannot be less than the shipping option purchased in the order. The cut off time is 9 am PT for all products unless specifically mentioned in the product terms.

If any packages are returned back to dailyplaza.com or its partners due to insufficient or wrong address or unclaimed, the customer is solely responsible for the charges. There are absolutely no conditions under which a refund or cancellation will be granted. Address changes are permitted under certain conditions, please contact Customer Support for more information.

In the event of a reshipment of the same order, customers will be responsible to pay shipping charges for the reshipment.

If there’s no one available to accept the packages:  our logistics partners try to find a neighbor or a safe place to leave the flowers or leave a delivery card explaining what to do next. You might be asked to pick up the packet from a centralized location.

The photos on this web site are provided to assist you in choosing the right product. These photos are meant to be samples only and are not intended to provide an exact match to the actual product. Colors and photo size may vary based upon your screen resolution and other computer settings outside of dailyplaza control. We shall not be held responsible for any variation between the photos on this website and the actual product. What this means is that, we will never send you a Vanilla cake, if you have ordered a chocolate cake. However, the chocolate cake design may vary based on local and supply conditions.

For floral products:  vase or anything else shown in the image apart from flowers is not a part of the delivered product, unless specifically mentioned. Vase when a part of the floral products might vary slightly in design based on availability.

For wine products: Wine is shipped to most states in USA. However, State laws on shipping wine are complex and there are some states that prohibit out-of-state retailers from shipping wine into their state.  If we can't ship wine to your selected state, we will notify you within 24 hours. A full refund will be made in such a case. 

New York regulations prohibit wine and food from being shipped in the same package. Gifts and Baskets ordered that include both food and wine will be sent in two separate packages.

On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed.  With bottles of wine listed under $100, we will not hold up an order and will simply automatically substitute the wine with the comparable vintage.  Please be assured that we will only substitute with a vintage for the same type. 

 

INTERNATIONAL ORDERS

Most of our international orders are fulfilled locally in that country through our offices and our trusted partners. We strive to bring the best products at economical prices and our catalog is ever expanding.  Though we ship most our products internationally, not all products are available in all countries.  Each product has a shipping country and it can be shipped to that country only. To order products in another country choose the country and the categories on the top menu.

CREDIT ISSUES

All credits to be posted to a customer's credit card account takes about 3 business days to be processed by dailyplaza. The corresponding bank of the customers may take about 2 business days to actually post these to the customer's accounts from the date dailyplaza has processed the credits. Customers can check these credits in their next credit card statement.

ORDER CANCELLATION

As mentioned in the shipping time, dailyplaza will hold the order to be processed if there is a lack of merchandise or otherwise and notify the customers of the same. If customers wish to cancel an order, they are required to intimate dailyplaza either by email to service@dailyplaza.com or by speaking to a customer support representative. Please note voicemails cannot be accepted for order cancellations. In the event of not following these instructions by the customers, and if packages are returned back to dailyplaza due to this reason, please note that there are absolutely no conditions under which a refund or cancellation will be granted.. Hence kindly ensure to have a written record of a cancellation request or the live customer representative's name with whom the cancellation request was made.

OTHER INFORMATION 

We are proud to offer FREE shipping on most of our products to our customers. In most cases, your order will be processed within 24 hours of your placing it. You can expect to receive your order, on average, within 2 business days of processing the order. Shipping times may vary depending on delivery address, delays in payment collection, or product unavailability. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address. We care that you receive your items in exceptional condition.

Please note that all items in your order may not arrive in one packet. The items may be split into one or more packages depending on the content and suppliers. Tracking numbers for each of these packages will be provided.

Please note that the packages should be received in the timeframe that you have chosen at checkout. If your package has not arrived in 48 hours after expected delivery date, customers are requested to send in an email to service@dailyplaza.com informing the non-receipt of the parcels. This will enable dailyplaza to pursue this with its third party insurance company or logistic company. Once the claim is accepted, dailyplaza will immediately reprocess the shipments or refund as desired by the customer.

Reminder: UPS does not deliver to PO Boxes, always provide a street address for delivery.

Please note: The United States Postal Service and UPS each charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not dailyplaza.com. Please make sure your shipping address is correct.

SHIPPING GIFTS TO INDIA 

We take great pride in being able to offer FREE SHIPPING to our customers. To ensure the quickest confirmed delivery on all orders to India, please be sure to include the COMPLETE postal address with the correct PIN CODE. We cannot be responsible for postal delays resulting from incomplete address listings.

Also be aware that all shipments to any Girls College/School/Hostel are placed at the customer's risk. If the school's warden does not accept your package or it is refused for any reason, dailyplaza.com will under no circumstances issue a refund or credit to the customer's account, nor shall dailyplaza.com attempt re-shipment of the same order.

Perishable products cannot be redelivered after initial attempt to delivery. Our delivery partners will attempt delivery at the address specified in the order. In case the delivery is not successful...because of wrong address/non availability of consignee/premises being locked or on a refusal to accept, the customer shall still be charged for the order. To ensure the delivery of flowers, we recommend that you give the complete address (along with any landmarks) as well the telephone number of the consignee.

SIMPLE RETURN POLICY 

We're dedicated at dailyplaza.com to offering you the best quality in our products and our service. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

Notwithstanding the above or any other provision, we are under no obligation to accept any returns or provide any replacements. We have sole discretion in deciding whether or not to accept returns.

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 48 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible. It's very important that you DO NOT send the item back to us until you have spoken with one of our representatives; merchandise without a RETURN FORM will not be accepted, and no credit or replacement shall be given on such items.

All returns are subject to a 25% restocking fee, except in the case of errors on our site or in our shipping. In many cases, we shall refund the customer their first class mail shipping cost on an item correctly returned to us. However, that refunded shipping cost will always be ONLY for the cost of USPS first class mail shipping, regardless of whether it was sent some other way by the customer.

Please be sure that all returns from a given order are done at one time. Only one Return Form will EVER be sent OR accepted for any one order, so please ensure that all returns from that order are reported at once. Any additional Return Forms received from a single order shall not be accepted and may constitute fraud.

If any packages are returned back to dailyplaza.com due to insufficient or wrong address or unclaimed or refused delivery, customers will be held responsible. No refunds or cancellation will be done in such a scenario.

PERISHABLE ITEMS

In case of receipt of perished/damaged food items, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. We may or may not, request you to send the package back to us for further inspection.

Here are some helpful guidelines on Returns:

• Always email us first if you have a problem. Order number and photo of the damaged item always helps us to resolve issues faster.

• Always be sure to report your problem within 24 hrs or receiving the item in question.

• Never send a returned item until you have been asked to do so by dailyplaza.com

• Always report any and all problems associated with a single order at the same time.

• Always return your item(s) using ONLY USPS first class postage.

• Be as specific as possible when describing the problem,